Frequently Asked Questions
There’s likely to be a number of questions you would like to ask us, and we totally understand. Below you will find some questions that we find parents, whanau and support ask the most often.
Our Application Form and information about the Application Process can be found on our Contact Us page
Clients select programs that closely align with their goals. Attendance for five days a week is not required. We understand that individuals have diverse goals, abilities, and commitments, and fully support those involved in activities, volunteering or part-time work during the week.
Our programmes start at 9.30am each morning.
Morning tea is between 10.30 and 11am, and lunch is a whole hour between 12 noon and 1pm.
The day finishes at 2.30pm for clients.
Clients are encouraged to participate in their programs to the best of their abilities, without support people to assist them.
Our programs operate continuously throughout the year, without any breaks for school holidays.
We support our clients to join family vacations and trips, as there is so much to be gained through exploring the world and spending quality time with loved ones. If you have any travel plans, to ensure your place at Manaaki is reserved, kindly inform us so that we can take note of your absence and adjust our records as required.
Our focus is on upskilling and supporting clients to be work-ready. This may include organizing volunteering or work experience opportunities, for those keen to explore work options.
You can participate in Manaaki’s programs on your days off, while attending courses at Te Pukanga and other tertiary organisations
If you are currently receiving the Supported Living Benefit there is not cost to the family, for attending Manaaki.
Under Enabling Good Lives and Individualized Funding, there may be changes in the future. We will endeavor to keep families informed of any changes that may affect how our services are funded.
While Manaaki has a zero tolerance for bullying, we appreciate that everyone communicates differently and things can be misinterpreted from time to time.
We have clear guidelines that help clients understand bullying and raise awareness through involvement in Pink Shirt Day and Anti Bullying Campaigns such as Cyber Safety, within our programs
Client safety is very important to us. We have clear guidelines in the form of a coloured system that helps guide our clients when they are struggling or have shown undesirable behaviour. We have this well displayed in the centre alongside our Manaaki Mantra that encourages everyone to be their best.
Transition is where select organisations help support students with a disability in their last years of Secondary School to explore their goals and options in the community.
If you would like more information, talk to us about how we can help you with your transition and the services.
MAT has a Complaints Procedure. Correspondence can be directed to paul.mainwaring@manaakiabilitytrust.org.nz